Frameworx Application: Customer Order Establishment

Category: (2) TAM Application Type

Application Identifier: 5.3.1

Maturity Level: 4

Overview

Customer Order Establishment applications provide the necessary functionality to establish a valid customer order.

Functionality

The Customer Order Establishment application is responsible for the acquisition of an order. Orders can be formed interactively stepwise, complete request response or batch.

In interactive stepwise mode, the order establishment application is guiding a front end channels through the required steps to form a valid order. In a request response mode, the order establishment is checking the order request and responds accordingly.

Customer Order Establishment includes:

• Channel guidance and data capture - guide the channel for the captured information required and receive the captured information (applies for interactive stepwise mode only)

• Customer and Product data Collection

• Customer Qualification

• Customer Order Validation

Supported Business Services

(2) TAM Application Type Customer Order Establishment

Appears on these diagrams:

• 5.3 Customer Order Management
• 5.3.1 Customer Order Establishment
• Mapping TAM Order Management - Detailed
• Mapping TAM Order Management to eTOM Order Handling - Detailed

is a more detailed diagram for the

• 5.3.1 Customer Order Establishment

Frameworx Domains (Horizontal)

• Customer Domain

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