Frameworx Application: Collection Policy Definition and Configuration

Category: (2) TAM Application Type

Application Identifier: 5.14.1

Maturity Level: 4

Overview

Collection Policy defines a path of collection activities to be executed in escalated order. A set of rules classify customer accounts and associates them to the appropriate collection policy.

Functionality

Functionality includes the following:

• Collection Flows Creation - Assembly of collection steps into collection flows

• Collection rules definition

Supported Business Services

(2) TAM Application Type Collection Policy Definition and Configuration

Appears on these diagrams:

• 5.14 Collection Management
• Mapping TAM Collection Management
• System Flow: Billing

Frameworx Domains (Horizontal)

• Customer Domain

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