Category: (2) TAM Application Type
Application Identifier: 5.22.2
Maturity Level: 4
Center Administration provides care-center administrators tools that enable them to efficiently manage center operations. Operations would include center productivity, performance metrics collection, training as well as force and skill assignment.
Center Administration provides the following functionality:
· Center Productivity Management
· Center Compliance & Training
· Center Force, Schedule & Skill Management
· Center Work Queue Management
This was created from the Frameworx 16.0 Model