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Frameworx Application: Service Problem Management

Category: (1) TAM Application Type

Application Identifier: 6.5

Maturity Level: 4

Overview

Service Problem Management applications are responsible for receiving service affecting customer problems as well as network troubles/faults, relating the various problems, and resolving them in an efficient manner. 

Functionality

Service Problem Management functionality includes:

  • Service Problem Reception
  • Service Problem Analysis
  • Service Problem Correction & Resolution
  • Service Problem Tracking & Management
  • Service Problem Reporting

Supported Business Services

(1) TAM Application Type Service Problem Management

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:30