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6. Service Management Domain

(1) TAM Application Type Service Inventory Management (1) TAM Application Type Service Quality Management (1) TAM Application Type Service Test Management (1) TAM Application Type Service Order Management (1) TAM Application Type Service Performance Management (1) TAM Application Type Service Problem Management (1) TAM Application Type Service Catalog Management Frameworx Domain Service Domain (1) TAM Application Type Service Level Agreement Management (Deleted) (1) TAM Application Type Service Quality Monitoring & Impact Analysis (Deleted)

6. Service Management Domain

Diagram Description

This group of applications supports and enables the processes that focus on the knowledge of services (e.g. voice; data, content services, etc.) and includes all functionality necessary for the management and operations of communications and information services required by or proposed to customers. The focus is on service delivery and management as opposed to the management of the underlying network and information technology. Some of the functions involve short-term service capacity planning; the application of a service design to specific customers or managing service improvement initiatives. These functions are closely connected with the day-to-day customer experience.

These processes are accountable to meet, at a minimum, targets set for service quality, including process performance and customer satisfaction at a service level, as well as service cost. The applications that an operator may have in the Service Management and Operations area are:


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07