Category: (2) TAM Application Type
Application Identifier: 6.9.3
Maturity Level: 4
Overview
Service Quality Analysis applications analyze and evaluate the
quality of services being delivered by the service
provider.
Functionality
Service Quality Analysis functionality includes the
following:
- Analysis of the service quality data collected by
Service Quality Monitoring
- Comparison of the collected data to the KQIs and
SLOs established by SQM Establishment.
- Evaluate the service quality trends over time
- Provide conclusions to relevant areas to make
improvements
- Correlation of information from various sources to
determine root cause and
impact
Supported Business Services
