Category: (4) eTOM Process Type
Process Identifier: 1.4.7.1.2
Original Process Identifier: 1.1.2.4.1.2
Maturity Level: 4
This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required. It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.
Not used for this process element
This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required.
It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.
Not used for this process element
This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required.
It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.
Not used for this process element
Not used for this process element
This was created from the Frameworx 16.0 Model