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Frameworx Process: Record Service Performance Quality Data

Category: (4) eTOM Process Type

Process Identifier: 1.4.7.1.2

Original Process Identifier: 1.1.2.4.1.2

Maturity Level: 4

Description

This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required. It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.

Extended Description

Not used for this process element

Explanatory

This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required.

Mandatory

It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.

Optional

Not used for this process element

Interactions

Candidate Explanatory

This process assesses and records received specific service performance quality data which is within tolerance limits for performance quality standards, and for which continuous monitoring and measuring of performance is required.

Candidate Mandatory

It records the results of the continuous monitoring for reporting through the Report Service Quality Performance processes, and logs specific service performance quality degradation and violation details within the repository in the Manage Service Inventory processes to ensure historical records are available to support the needs of other processes.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Record Service Performance Quality Data

Appears on these diagrams:

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.0 Addition
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:25