Frameworx Application: Customer SLA Reporting

Category: (2) TAM Application Type

Application Identifier: 5.18.5

Maturity Level: 4

Overview

Customer SLA Reporting applications provide the necessary functionality to report on Customer SLA performance as well as on open SLA issues.

Functionality

Customer SLA Reporting functionality includes:

• Producing reports on open SLA issues
• Producing reports on how the service provider is performing per the specified service levels.

Supported Business Services

(2) TAM Application Type Customer SLA Reporting

Appears on these diagrams:

• 5.18 Customer SLA Management

Frameworx Processes (Automated TAM to eTOM)

• Report Customer QoS Performance

Frameworx Domains (Horizontal)

• Customer Domain

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