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Frameworx Process: Report Customer QoS Performance

Category: (3) eTOM Process Type

Process Identifier: 1.3.8.3

Original Process Identifier: 1.1.1.7.3

Maturity Level: 4

Description

Report on the customer’s QoS/SLA performance

Extended Description

The objective of the Report Customer QoS Performance processes is to monitor the status of customer QoS performance degradation reports, provide notifications of any changes and provide management reports. These processes are responsible for continuously monitoring the status of customer QoS performance degradation reports and managing notifications to other processes and to other parties, including customers, registered to receive notifications of any status changes. Notification lists are managed and maintained by the Support Customer QoS/SLA Management processes. These processes record, analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process. These specialized summaries could be specific reports required by specific audiences and/or customers. These processes also report any identified constraints that can affect customer related quality standards to other processes. These constraints may include specific resource failures, capacity shortages due to unexpected demand peaks, etc.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Report Customer QoS Performance processes is to monitor the status of customer QoS performance degradation reports, provide notifications of any changes and provide management reports.

Candidate Mandatory

These processes are responsible for continuously monitoring the status of customer QoS performance degradation reports and managing notifications to other processes and to other parties, including customers, registered to receive notifications of any status changes. Notification lists are managed and maintained by the Support Customer QoS/SLA Management processes. These processes record, analyze and assess the customer QoS performance degradation report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer QoS/SLA Management process. These processes also report any identified constraints that can affect customer related quality standards to other processes. These constraints may include specific resource failures, capacity shortages due to unexpected demand peaks, etc.

Candidate Optional

These specialized summaries could be specific reports required by specific audiences and/or customers.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Report Customer QoS Performance

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • eHealth View
  • NetVision V3.7

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:17