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Frameworx Application: Work Order Tracking & Management

Category: (2) TAM Application Type

Application Identifier: 7.12.4

Maturity Level: 4

Overview

Work order Tracking & Management applications provide the necessary functionality to manage and monitor the execution of the various manual activities via dispatchable staff.

Functionality

Work order Tracking & Management functionality includes the following:

  • Issuing a valid and complete work order.  The work order might be based on an order or a proactive or reactive assurance activity.  This work request can be  received from a system such as Service Order Management, Resource Order Management, or Service Problem Management.
  • Closing of completed work orders
  • Managing the transition of the order through its various states.
  • Managing updates to orders, including in-flight changes and cancelations
  • Monitoring the status and progress of the various manual activities, including the various states of the work order
  • Initiating re-assignments as needed based on changing priorities, technician progress on other job assignments, etc.
  • Escalating issues as required when a due date is in jeopardy
  • Establishing and managing information transfer between the operator's workforce management system(s) and those of external third parties (when the infrastructure is owned and operated by third parties)
  • Coordinating work between dependent or related work orders.

Supported Business Services

(2) TAM Application Type Work Order Tracking & Management

Appears on these diagrams:

Frameworx Processes (Automated TAM to eTOM)

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31