Category: (2) TAM Application Type
Application Identifier: 5.8.5
Maturity Level: 4
Customer Problem Verification & Closure applications provide the necessary functionality to verify if the problem has been resolved and to close the case when the problem is indeed resolved.
As part of verification and closure, follow-up may be needed with customer service representatives if a complaint (or commendation) was placed against the individual. Appropriate actions must be taken, especially if trends are discovered.
Customer Problem Verification & Closure functionality includes the following:
This was created from the Frameworx 16.0 Model