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5.8 Customer Problem Management

(2) TAM Application Type Customer Problem Reporting (2) TAM Application Type Customer Problem Verification & Closure (2) TAM Application Type Customer Problem Resolution (2) TAM Application Type Customer Problem Diagnostics (2) TAM Application Type Customer Problem Lifecycle Management (2) TAM Application Type Customer Problem Qualification & Reception (1) TAM Application Type Customer Problem Management

5.8 Customer Problem Management

Diagram Description

The purpose of Customer Problem Management is to manage problems reported by customers, resolving these problems to the customer’s satisfaction, and providing meaningful status on the issue as needed to the customer.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:07