Frameworx Application: Customer Problem Resolution

Category: (2) TAM Application Type

Application Identifier: 5.8.4

Maturity Level: 4

Overview

Customer Problem Resolution applications provide the necessary functionality to resolve a customer reported or affected problem back to the original state (ie, restore service).

Functionality

Customer Problem Resolution functionality includes:

• Taking  necessary measures to address the problem and correct it
• Utilize resource and service problem management functions to appropriately repair the customer product or service, restoring it to its expected state.

Supported Business Services

(2) TAM Application Type Customer Problem Resolution

Appears on these diagrams:

• 5.8 Customer Problem Management

Issues

• Application Framework 13.0 Modification

Frameworx Domains (Horizontal)

• Customer Domain

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