Category: (2) TAM Application Type
Application Identifier: 5.8.2
Maturity Level: 4
Customer Problem Lifecycle Management applications provides the necessary functionality to manage the end-to-end lifecycle of the customer problem as defined and configured by the service provider.
Note: All customer incidents/cases may be tracked, if so determined by the service provider.
Customer Problem Lifecycle Management functionality includes:
This was created from the Frameworx 16.0 Model