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Frameworx Application: Customer Order Tracking & Management

Category: (2) TAM Application Type

Application Identifier: 5.3.5

Maturity Level: 4

Overview

Customer Order Tracking & Management provides the functionality necessary to track and manage the distributed requests decomposed by Customer Order Distribution.

Functionality

The Customer Order Tracking & Management application performs the following:

  • Oversees the transfer of the distributed requests to appropriate internal factories, affiliates or partners.

  • Tracks the various distributed orders until completed.

  • Provides status on overall customer order.

  • Raises jeopardies as appropriate if specified dates and milestones are not met and escalates jeopardies to appropriate management levels.

  • Create and manage customer order worklists. This can include the need to contact the customer to inform them of a change in the customer order.

  • Completes the customer order when all distributed orders have been completed.

  • Sequences distributed order provisioning if required.

  • Buffers - Submit an order to be processed at a future date

  • Notifies billing and maintenance when order has been completed.

The above capabilities needs to be provided in both an ability to query in real time as well as a publish/subscribe mechanism to enable the use of the information wherever required.

The Customer Order Tracking & Management overlooks the orders as a whole and provides:

  • Maintaining order pool requiring manual intervention

  • Grouping of order actions if appropriate so they can be executed synchronously.

    • Supported Business Services

      (2) TAM Application Type Customer Order Tracking & Management

      Appears on these diagrams:

      Frameworx Processes (Automated TAM to eTOM)

      Frameworx Domains (Horizontal)


      This was created from the Frameworx 16.0 Model


      Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31