Frameworx Application: Collection Settlement

Category: (2) TAM Application Type

Application Identifier: 5.14.3

Maturity Level: 4

Overview

The application provides the mechanism that allows the CSR to negotiate with customers and offer them acceptable plans to pay their debts. These plans might be based on multiple installments over a defined period of time, including the milestones at which the customer is re-evaluated for fulfilling the arrangement.

Functionality

Functionality includes the following:

• Build payment plan – Based on system recommendation or CSR decision to build a payment plan.

• Payment plan monitoring – Monitor the payment plan execution and trigger events for the collection monitoring process.

Supported Business Services

(2) TAM Application Type Collection Settlement

Appears on these diagrams:

• 5.14 Collection Management
• Mapping TAM Collection Management
• System Flow: Billing

Frameworx Domains (Horizontal)

• Customer Domain

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