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1.3.8 Customer QoS/SLA Management

(2) eTOM Process Type Customer QoS/SLA Management (3) eTOM Process Type Assess Customer QoS/SLA Performance (3) eTOM Process Type Create Customer QoS Performance Degradation Report (3) eTOM Process Type Manage QoS/SLA Violation (3) eTOM Process Type Track & Manage Customer QoS Performance Resolution (3) eTOM Process Type Report Customer QoS Performance (3) eTOM Process Type Close Customer QoS Performance Degradation Report

1.3.8 Customer QoS/SLA Management

Diagram Description

Monitoring, managing and reporting of delivered vs. contractual Quality of Service (QoS), as defined in the enterprise’s service descriptions, customer contracts or product catalogue.

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02