Frameworx Process: Generate Customer Problem Management Reports

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.2.6

Original Process Identifier: 1.1.1.6.2.6

Maturity Level: 4

Description

This process generates Customer Problem management reports that provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer Problem Management process. These specialized summaries could be specific reports required by specific audiences.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process generates Customer Problem management reports that provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Customer Problem Management process.These specialized summaries could be specific reports required by specific audiences.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Records, analyzes and assesses the Service Performance Degradation Report status changes to provide management reports and any specialized summaries of the efficiency and effectiveness of the overall Service Quality Management process. These specialized summaries could be specific reports required by specific audiences.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Generate Customer Problem Management Reports

Appears on these diagrams:

• 1.3.7.2 Report Customer Problem
• 1.3.7.5 Create Customer Problem Report Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 14.5 Modification
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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