The objective of the Create Customer Problem Report process is to create a new customer problem report.
A new customer problem report may be created as a result of customer contacts indicating a problem with their purchased product offerings or, at the request of analysis undertaken by other processes in the CRM or SM&O horizontal process layers, which detect a failure or degradation which may be impacting customers.
These processes are responsible for capturing all the necessary customer information to be included in the new Customer Problem Report.
This was created from the Frameworx 16.0 Model