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1.3.7.5 Create Customer Problem Report Flow

Internal Result End Create Customer Problem Report (4) eTOM Process Type Generate Customer Problem Management Reports (4) eTOM Process Type Convert Report To Resource Trouble Format (4) eTOM Process Type Convert Report To Service Problem Format ITIL Candidate Check for Major Outage ITIL Candidate Categorize & Prioritize Customer Problem ITIL Candidate Obtain Configuration Information Internal Event Create Customer Problem Report

1.3.7.5 Create Customer Problem Report Flow

Diagram Description

The objective of the Create Customer Problem Report process is to create a new customer problem report.
A new customer problem report may be created as a result of customer contacts indicating a problem with their purchased product offerings or, at the request of analysis undertaken by other processes in the CRM or SM&O horizontal process layers, which detect a failure or degradation which may be impacting customers.
These processes are responsible for capturing all the necessary customer information to be included in the new Customer Problem Report.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02