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1.4.6.1 Create Service Trouble Report Flow

(4) eTOM Process Type Estimate Time For Restoring Service (4) eTOM Process Type Generate Service Problem (4) eTOM Process Type Convert Report To Service Problem Format ITIL Candidate Check for Major Outage ITIL Candidate Categorize & Prioritize Service Problem ITIL Candidate Obtain Configuration Information Internal Result End Create Service Trouble Report Internal Event Start Create Service Trouble Report

1.4.6.1 Create Service Trouble Report Flow

Diagram Description

The objective of the Create Service Trouble Report process is to create a new service trouble report.
A new service trouble report may be created as a result of service alarm event notification analysis, and subsequent creation of new service alarm event records, undertaken by the Survey & Analyze Service Problem processes, or at the request of analysis undertaken by other processes in the CRM ( in particular a Customer Problem Report can generate one or more Service Trouble Reports), RM&O, SM&O or S/PRM layers which detect that some form of failure has occurred for which service restoration activity is required to restore normal operation.
If the service trouble report is created as a result of a notification or request from processes other than the Survey & Analyze Service Problem processes, the Create Service Trouble Report processes are responsible for converting the received information into a form suitable for the Service Problem Management processes, and for requested additional information if required.
These processes will make estimates of the time to restore service which will be included in the new service trouble report so that other processes can gain access to this information.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02