Frameworx Process: Convert Report To Resource Trouble Format

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.7.2

Original Process Identifier: 1.1.3.3.7.2

Maturity Level: 4

Description

If the resource trouble report is created as a result of a notification or request from processes other than the Survey & Analyze Resource Trouble processes, this process is responsible for converting the received information into a form suitable for the Resource Trouble Management processes, and for requesting additional information if required.

Extended Description

Not used for this process element

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(4) eTOM Process Type Convert Report To Resource Trouble Format

Appears on these diagrams:

• 1.3.7.5 Create Customer Problem Report Flow
• 1.5.8.6 Create Resource Trouble Report
• 1.5.8.7 Create Resource Trouble Report Flow
• ITIL Incident Management Service Operations Fig 4.3
• ITIL Incident Management Service Operations Fig 4.3 Map Customer Layer
• ITIL Incident Management Service Operations Fig 4.3 Map Resource layer

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

---