This diagram is a rendition of the diagram Fig: 4.3 Incident Management process flow, extracted from the ITIL Book, Service Operation 2011, page 77.
It is intended as depicting a mechanism for achieving both ITIL and Frameworx conformance, being an arrangement of Business Process Framework processes in an order prescribed by the ITIL Book.
Issues
This was created from the Frameworx 16.0 Model