Frameworx Process: Contact Customer for Feedback

Category: (4) eTOM Process Type

Process Identifier: 1.3.7.4.1

Original Process Identifier: 1.1.1.6.4.1

Maturity Level: 4

Description

This process is responsible for contacting the customer to inquire about the customer's satisfaction with resolution of the problem.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

Contacts the customer (where appropriate) to inquire about the customer's satisfaction with resolution of the problem.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

Contacts the customer (where appropriate) to inquire about the customer's satisfaction with resolution of the problem.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Contact Customer for Feedback

Appears on these diagrams:

• 1.3.7.4 Close Customer Problem Report
• 1.3.7.4 Close Customer Problem Report Flow

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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