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Application Framework (TAM)

Business Process Framework (eTOM)

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Frameworx Processes

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1.3.7.4 Close Customer Problem Report

(4) eTOM Process Type Communicate Service improvement Opportunity (4) eTOM Process Type Finalize Customer Problem Report (4) eTOM Process Type Update Time to Restore Service (4) eTOM Process Type Complete and Validate Customer Problem Report (3) eTOM Process Type Close Customer Problem Report (4) eTOM Process Type Contact Customer for Feedback

1.3.7.4 Close Customer Problem Report

Diagram Description

Ensure that a problem affecting the customer is solved

Issues

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:02