This process flow includes the original process element derived from level 3 and adds six new process elements to coordinate with ITIL activities. Once the customer problem report has been completed and validated, the service restoration time is updated, and the report is closed. It may still be necessary to contact the customer for feedback ad at the same time to register the need for improvements in the service. Finally the ITIL knowledge management and continuous service improvement systems are updated.
This was created from the Frameworx 16.0 Model