Frameworx Process: Manage Balances

Category: (2) eTOM Process Type

Process Identifier: 1.3.14

Original Process Identifier: 1.1.1.15

Maturity Level: 4

Description

Management of customer and/or subscriber account balances.

Extended Description

This process is responsible for holding, calculating, applying policies and managing functionality/interfaces for the account balances of a customer and/or a subscriber. Here the values resulting from rating and the application of discounts are applied to a customer's balance. The balance affected by the value may be monetary or other balances such as minutes, points, or tokens. Authorizing service requests based on available balance is optional.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

Reserved for future use.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(2) eTOM Process Type Manage Balances

Appears on these diagrams:

• 1.3. Customer Management Domain
• 1.3.14 Manage Balances
• Business Process Framework Level 1 Overview - START HERE
• Business Process Framework Level 1 Overview - START HERE backup
• Business Process Framework Top level Domain Only
• Mapping TAM Charge Calculation and Balance Management
• System Flow: Billing

is a more detailed diagram for the

• 1.3.14 Manage Balances

Frameworx Applications (Automated eTOM to TAM)

• Balance Management

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• Design Digital Services
• Does the service need to be rated and mediated?
• Is the feature (specification) value add or revenue generating?
• Monetize Services
• Review Usage
• What are the rules around MACD, rollbacks?
• What order volumes are expected (over time)?

---