Frameworx Process: Perform Specific Resource Trouble Diagnostics

Category: (4) eTOM Process Type

Process Identifier: 1.5.8.2.2

Original Process Identifier: 1.1.3.3.2.2

Maturity Level: 4

Description

This process performs diagnostics against the specific resources. This includes application of signatures and other methods to capture anomalous events or malware.

Extended Description

Not used for this process element

Explanatory

Not used for this process element

Mandatory

This process performs diagnostics against the specific resources.

Optional

Not used for this process element

Interactions

Candidate Explanatory

Not used for this process element

Candidate Mandatory

This process performs diagnostics against the specific resources.

Candidate Optional

Not used for this process element

Candidate Interactions

Not used for this process element

(4) eTOM Process Type Perform Specific Resource Trouble Diagnostics

Appears on these diagrams:

• 1.5.8.2 Localize Resource Trouble
• 1.5.8.2 Localize Resource Trouble Flow
• ITIL Incident Management Service Operations Fig 4.3
• ITIL Incident Management Service Operations Fig 4.3 Map Resource layer

Issues

• Business Process Framework 12.0 Addition
• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification

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