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1.5.8.2 Localize Resource Trouble Flow

(4) eTOM Process Type Stop And Start Audit On Resources (4) eTOM Process Type Schedule Routine Resource Trouble Tests (4) eTOM Process Type Verify Resource Configuration (4) eTOM Process Type Perform Specific Resource Trouble Diagnostics (4) eTOM Process Type Perform Specific Resource Trouble Tests (4) eTOM Process Type Notify T&M Root Cause Resource Trouble Internal Result End Localize Resource Trouble ITIL Candidate Create Resource Trouble Resolution Plan ITIL Candidate Create Known Record ITIL Candidate Obtain Permanent Fix or Workarounds ITIL Candidate Escalate to Support Team ITIL Candidate Identify Root Cause / Check for Workarounds Internal Event Start Localize Resource Trouble

1.5.8.2 Localize Resource Trouble Flow

Diagram Description

The objective of the Localize Resource Trouble processes is to identify the root cause of the specific resource trouble. These processes are invoked by the Track & Manage Resource Trouble processes.

The responsibilities of these processes include, but are not limited to:
·Verifying whether the resource configuration matches the appropriate service features;
·Performing diagnostics against the specific resources;·
·Running tests against the specific resources;
·Starting and stopping audits against specific resources; and
·Scheduling routine testing of the specific resources.

The Localize Resource Trouble processes will make the results of the root cause analysis available to other processes. The Localize Resource Trouble processes will update the open resource trouble report, as required during the assessment, and when the root cause has been identified.
When the process is complete the Localize Resource Trouble processes will notify the Track & Manage Resource Trouble processes.


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:04