Frameworx Process: Close Resource Trouble Report

Category: (3) eTOM Process Type

Process Identifier: 1.5.8.6

Original Process Identifier: 1.1.3.3.6

Maturity Level: 4

Description

Close a resource trouble report when the resource problem has been resolved

Extended Description

The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved. These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

The objective of the Close Service Trouble Report processes is to close a service trouble report when the service problem has been resolved.

Candidate Mandatory

These processes monitor the status of all open service trouble reports, and recognize that a service trouble report is ready to be closed when the status is changed to cleared.

Candidate Optional

Reserved for future use.

Candidate Interactions

Reserved for future use.

(3) eTOM Process Type Close Resource Trouble Report

Appears on these diagrams:

• 1.5.8 Resource Trouble Management
• 1.5.8.6 Close Resource Trouble Report Flow
• ITIL Incident Management Service Operations Fig 4.3
• ITIL Incident Management Service Operations Fig 4.3 Map Customer Layer
• ITIL Incident Management Service Operations Fig 4.3 Map Resource layer
• ITIL Incident Management Service Operations Fig 4.3 Map Service Layer

is a more detailed diagram for the

• 1.5.8.6 Close Resource Trouble Report Flow

Frameworx Applications (Automated eTOM to TAM)

• Fault Management

Issues

• Business Process Framework 15.0 Modification
• Business Process Framework 15.5 Modification
• eHealth View
• NetVision V3.7

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