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Frameworx Process: SM&O Support & Readiness

Category: (2) eTOM Process Type

Process Identifier: 1.4.4

Original Process Identifier: 1.1.2.1

Maturity Level: 4

Description

Manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes

Extended Description

SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. The responsibilities of these processes include, but are not limited to: • Supporting the operational introduction of new and/or modified service infrastructure; • Managing and ensuring the ongoing quality of the Service Inventory; • Applying service capacity rules from Infrastructure Lifecycle Management processes; • Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting; • Ensuring the operational capability of the SM&O processes • Maintaining rating and tariff information for service infrastructure and service instances. . Conducting Vulnerability Management; . Conducting Threat Assessments; . Conducting Risk Assessments; . Conducting Risk Mitigation; . Conducting Secure Configuration Activities

Explanatory

Reserved for future use.

Mandatory

Reserved for future use.

Optional

Reserved for future use.

Interactions

Candidate Explanatory

Reserved for future use.

Candidate Mandatory

SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. The responsibilities of these processes include, but are not limited to: · Supporting the operational introduction of new and/or modified service infrastructure; · Managing and ensuring the ongoing quality of the Service Inventory; · Applying service capacity rules from Infrastructure Lifecycle Management processes; · Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting; · Ensuring the operational capability of the SM&O processes; and · Maintaining rating and tariff information for service infrastructure and service instances.

Candidate Optional

Reserved for future use.

Candidate Interactions

SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes.

(2) eTOM Process Type SM&O Support & Readiness

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Applications (Automated eTOM to TAM)

Issues

  • Business Process Framework 12.5 Modification
  • Business Process Framework 15.0 Modification
  • Business Process Framework 15.5 Modification
  • Design Digital Services
  • eHealth View
  • What are the SLAs for Pri1, Pri2 and Pri3/4 tickets?

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:14