Category: (2) eTOM Process Type
Process Identifier: 1.4.4
Original Process Identifier: 1.1.2.1
Maturity Level: 4
Manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes
SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. The responsibilities of these processes include, but are not limited to: • Supporting the operational introduction of new and/or modified service infrastructure; • Managing and ensuring the ongoing quality of the Service Inventory; • Applying service capacity rules from Infrastructure Lifecycle Management processes; • Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting; • Ensuring the operational capability of the SM&O processes • Maintaining rating and tariff information for service infrastructure and service instances. . Conducting Vulnerability Management; . Conducting Threat Assessments; . Conducting Risk Assessments; . Conducting Risk Mitigation; . Conducting Secure Configuration Activities
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes. The responsibilities of these processes include, but are not limited to: · Supporting the operational introduction of new and/or modified service infrastructure; · Managing and ensuring the ongoing quality of the Service Inventory; · Applying service capacity rules from Infrastructure Lifecycle Management processes; · Analyzing availability and quality over time on service infrastructure and service instances, including trend analysis and forecasting; · Ensuring the operational capability of the SM&O processes; and · Maintaining rating and tariff information for service infrastructure and service instances.
Reserved for future use.
SM&O Support & Readiness processes manage service infrastructure, ensuring that the appropriate service capacity is available and ready to support the SM&O Fulfillment, Assurance and Billing processes in instantiating and managing service instances, and for monitoring and reporting on the capabilities and costs of the individual SM&O FAB processes.
This was created from the Frameworx 16.0 Model