Frameworx Application: Service-Resource Inventory

Category: (2) TAM Application Type

Application Identifier: 6.2.1

Maturity Level: 4

Overview

Service-Resource Inventory is a shared function between Service Inventory and Resource Inventory, and, depending on the needs of an individual organization, may be implemented in a Service Inventory Management system, a Resource Inventory Management system, some combination of both, or even in a standalone application which bridges the gap between Service and Resource Inventory Management.

Service-Resource Inventory entails managing the relationship between RFSes and the resources and resource domain managers which implement the services on the network. Resources may all be directly managed by the carrier’s Resource Inventory systems, or may also include references to resources from a Supplier/Partner asset management system.

Typically, this inventory does not track all possible network resources involved in delivery of the service (this is the realm of Resource Inventory Management systems themselves), but rather:

·         Any stand-alone physical or logical resources whose assignment is critical to service fulfilment, and whose tracking is critical to service operations, assurance, and billing. Examples may include: modem or other special CPE equipment which may not be tracked directly as part of the provider network, static IP addresses and other network identifiers, etc.

·         Assignment-level resources which represent a larger resource structure supporting the service, often referred to as an Access Point. Examples include: the ADSL DSLAM port assigned to a service, a data circuit service’s assigned customer facing router interface or subinterface, etc.

·         In some cases, the Service-Supporting Resource Inventory may also track the domain manager applications (e.g. Resource Inventory and/or Activation systems) which manage the resource in question, although in a mature SOA implementation, the Service-Supporting Resource Inventory can often be agnostic of which resource layer systems actually master the resource data.

Functionality

• Service-Resource Relationship Creation
• Service-Resource Relationship Update
• Service-Resource Relationship Update Notifications
• Service-Resource Relationship Deletion
• Service-Resource Relationship Retrieval
• Service-Resource Relationship Reconciliation / Synchronization

Supported Business Services

Consumed Contracts

• Service Specification
• Resource Inventory Management Systems

Exposed Contracts

• Customer Order Management
• Service Order Management
• Service Problem Management
• Service Performance Management
• Service Level Agreement Management
• Service Quality Monitoring
• Revenue Assurance

(2) TAM Application Type Service-Resource Inventory

Appears on these diagrams:

• 6.2 Service Inventory Management

Frameworx Processes (Automated TAM to eTOM)

• SM&O Support & Readiness

Frameworx Domains (Horizontal)

• Service Domain

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