Category: (2) eTOM Process Type
Process Identifier: 1.3.6
Original Process Identifier: 1.1.1.17
Maturity Level: 4
Manage customer information after customer contracts or associated service orders have been finalized and during the order completion phase. Ensure that any customer information required by other CRM processes is updated as part of the customer order completion.
The purpose of this process is to record and maintain customer information in the csp in order to: -Support day to day operation of CSP -Enable SP to provide best customer experience -Support customer segmentation for successful marketing campaign -Support analytical systems such as churn and fraud When the customer information is not needed any more by the online systems (according to CSP policies and regulation) this process is in charge of archiving the information (if accepted to the customer)
Not used for this process element.
Not used for this process element.
Not used for this process element.
Reserved for future use.
Reserved for future use.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model