Category: (4) eTOM Process Type
Process Identifier: 1.3.5.9.2
Original Process Identifier: 1.1.1.18.9.3
Maturity Level: 4
Perform all necessary analysis on closed requests and on customer contacts and generate related reports
The purpose of this process is to perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts and it generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The purpose of this process is to perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts and it generates related reports
The purpose of this process is to perform all necessary analysis on closed (completed or unfulfilled) requests and on customer contacts and it generates related reports, to be utilized for process improvement activities, proactive problems prevention, up-sell opportunities definition, etc.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model