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Mapping eTOM Retention and Loyalty - Detailed

(1) TAM Application Type Customer Insight Management (2) TAM Application Type Customer Satisfaction Validation (4) eTOM Process Type Validate Customer Satisfaction (4) eTOM Process Type Personalize Customer Profile for Retention & Loyalty (4) eTOM Process Type Analyze & Manage Customer Risk (4) eTOM Process Type Build Customer Insight (3) eTOM Process Type Establish Customer Relationship (3) eTOM Process Type Enable Retention & Loyalty (3) eTOM Process Type Customer Interface Management (4) eTOM Process Type Mediate & Orchestrate Customer Interactions (4) eTOM Process Type Analyze & Report on Customer (4) eTOM Process Type Manage Request (Including Self Service)

Mapping eTOM Retention and Loyalty - Detailed

This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:10