Category: (4) eTOM Process Type
Process Identifier: 1.3.4.1.2
Original Process Identifier: 1.1.1.16.1.2
Maturity Level: 4
Ensure that a consistent customer risk assessment is used across the Enterprise and ensure that risk analysis is based on information collected from all processes.
The purpose of this process is to ensure that risk analysis is based on information collected from all processes and that consistent risk assessment is used across the Enterprise. Its purpose is also to track and improve Operations, target and win the right customers and improves Sales Conversion rate. It determines the credit risk, fraud risk, influence risk, and churn risk. It identifies treatments to manage these risks and focuses on using customer information.
Reserved for future use.
Reserved for future use.
Reserved for future use.
The purpose of this process is to ensure that risk analysis is based on information collected from all processes and that consistent risk assessment is used across the Enterprise. Its purpose is also to track and improve Operations, target and win the right customers and improves Sales Conversion rate.
This process determines the credit risk, fraud risk, influence risk, and churn risk. It identifies treatments to manage these risks and focuses on using customer information.
Reserved for future use.
Reserved for future use.
This was created from the Frameworx 16.0 Model