Frameworx Application: Customer and Product Data Collection

Category: (3) TAM Application Type

Application Identifier: 5.3.1.2

Maturity Level: 4

Overview

Customer and Product Data Collection applications provide the means to gather additional customer and product data needed as part of Customer Order Establishment

Functionality

The Customer and Product Data Collection Application gathers customer and product data to aid in verification and issuance of a complete and valid customer order.

This application handles inter product dependency. It identifies product dependency, binds new order to purchased product or point to the dependent product required.

Supported Business Services

(3) TAM Application Type Customer and Product Data Collection

Appears on these diagrams:

• 5.3.1 Customer Order Establishment
• 5.3.1.2 Customer and Product Data Collection
• Mapping TAM Order Management - Detailed
• Mapping TAM Order Management to eTOM Order Handling - Detailed

is a more detailed diagram for the

• 5.3.1.2 Customer and Product Data Collection

Frameworx Processes (Automated TAM to eTOM)

• Issue Customer Orders

Frameworx Processes (Partial TAM to eTOM)

• Issue Customer Orders

Frameworx Domains (Horizontal)

• Customer Domain

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