Category: (3) TAM Application Type
Application Identifier: 5.3.1.1
Maturity Level: 4
Overview
Channel Guidance and Data Capture leads the specific channel
front ending application with the captured information required. For each
information element it can provide a list of valid options to select from (e.g.
list of products available for the customer, list of options to select from a
product). Finally it receives the captured information and publishes
it.
Functionality
The Channel guidance and data capture functionality
includes:
- Step guidance – guide the channel with the specific
information items to be collected (e.g. customer identification, required
product / order and the pertinent data for the order).
- Validation guidance – for each information element, may
provide set of valid input
- Captured information reception – receive the captured
data from the channel. Take care of persistence using Customer Order Lifecycle
Management.
- Customer search - search the existing customer base using
various criteria (name, address, subscriber number, equipment id, billing
account number, etc.) and find the customer record to add the order (using
Customer Information Management).
- Customer registration – register a new customer if this
is a new customer (using Customer Information Management).
- Product catalog browsing – identify products available
for purchase by a given customer, provide relevant information (e.g. cost,
requirements, configurable attributes) to the customer. This information will
be used in the step guidance.
- Ordered product versioning – identify product information
that were applicable at the original ordering time.
Supported Business Services
