Frameworx Application: Service Order Management

Category: (1) TAM Application Type

Application Identifier: 6.3

Maturity Level: 4

Overview

Service Order Management applications manage the end to end lifecycle of a service request. This includes validating service availability as well as the service order request. Other functionality includes service order issuance, service and or product order decomposition, and service order tracking along with orchestrating the activation and the test and turn up processes. Notifications will be issued to the Customer Order Management during the service order orchestration process (especially upon completion). Such notification can trigger other steps in the Customer Order Management (e.g. service order completion concludes these steps with Customer Order Management).

In addition, Service Order Management also provides service design and assignment functionality.

Functionality

Service Order Management functionality includes:

• Service Data Collection,

• Service Order Validation,

• Service Order Publication,

• Service Availability,

• Service Design/Assign,

• Service Configuration Management

• Service Activation Management,

• Service Order Orchestration

Supported Business Services

(1) TAM Application Type Service Order Management

Appears on these diagrams:

• 6. Service Management Domain
• 6.3 Service Order Management
• Frameworx Application Diagram
• Mapping Index

is a more detailed diagram for the

• 6.3 Service Order Management

Frameworx Domains (Horizontal)

• Service Domain

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