Frameworx Application: Channel Infrastructure

Category: (3) TAM Application Type

Application Identifier: 5.22.3.4

Maturity Level: 4

Overview

Channel Infrastructure represents the cross-channel components that drive consistency and analytics of the customer experience.  Channel infrastructure would manage common contact event information such as transaction state, statistics, history, etc.

Functionality

Supported Business Services

(3) TAM Application Type Channel Infrastructure

Appears on these diagrams:

• 5.22.3 Contact Channel Management

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

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