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Frameworx Application: Off-Line Contact Channel Management

Category: (3) TAM Application Type

Application Identifier: 5.22.3.3

Maturity Level: 4

Overview

Off-Line Contact Channel Management provides the means to capture and manage activities that cannot or were not completed via an online channel contact.  It also provides the means to place an activity on the “off line” queue that originated from an off-line channel such as email, postal mail, fax, etc.

Note:  An activity can be completed on a different channel from which the request originated.

Functionality

Supported Business Services

(3) TAM Application Type Off-Line Contact Channel Management

Appears on these diagrams:

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32