Category: (3) TAM Application Type
Application Identifier: 5.22.3.3
Maturity Level: 4
Off-Line Contact Channel Management provides the means to capture and manage activities that cannot or were not completed via an online channel contact. It also provides the means to place an activity on the “off line” queue that originated from an off-line channel such as email, postal mail, fax, etc.
Note: An activity can be completed on a different channel from which the request originated.
This was created from the Frameworx 16.0 Model