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Frameworx Application: Voice Channel Contact

Category: (3) TAM Application Type

Application Identifier: 5.22.3.2

Maturity Level: 4

Overview

Voice Channel Contact  applications provides the means for a customer to speak to a service representative, including the mechanism to query the customer (e.g. – IVR) on the nature of their request, and routing of the contact to the best available agent and presentation to the agent of select call information.

Functionality

Supported Business Services

(3) TAM Application Type Voice Channel Contact

Appears on these diagrams:

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32