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Frameworx Application: Customer/Internal Collaboration/Chat

Category: (3) TAM Application Type

Application Identifier: 5.22.3.1

Maturity Level: 4

Overview

Customer/Internal Collaboration/Chat supports the tools and integration of Customer or internal collaboration/chat between customer/agent, agent/agent, and agent/support group.

Functionality

Supported Business Services

(3) TAM Application Type Customer/Internal Collaboration/Chat

Appears on these diagrams:

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32