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Frameworx Application: Center Time Management

Category: (4) TAM Application Type

Application Identifier: 5.22.2.1.2

Maturity Level: 4

Overview

Center Time Management supports all of the time management of a service provider Agent/CSR/LCM etc....including tracking of hours worked, hours spent in training and other activities. It includes all time attributes used in the scheduling of resources to meet center SLAs. This function would also track time associated with a specific activity whether it be a short (single contact) or long running, multiple contact and team related activity. This aspect of time may span center resources.

Functionality

Supported Business Services

(4) TAM Application Type Center Time Management

Appears on these diagrams:

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32