Category: (4) TAM Application Type
Application Identifier: 5.22.2.1.1
Maturity Level: 4
Center Activity Management includes the necessary functionality to track activities performed within a work center. These activities range from orders placed, sales closed, problems resolved, ticket closed, etc. Most work centers incorporate a detailed activity tracking mechanism with associated reporting for individual agent performance and is typically rolled up to support center-level performance as well.
This was created from the Frameworx 16.0 Model