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Frameworx Application: Center Activity Management

Category: (4) TAM Application Type

Application Identifier: 5.22.2.1.1

Maturity Level: 4

Overview

Center Activity Management includes the necessary functionality to track activities performed within a work center. These activities range from orders placed, sales closed, problems resolved, ticket closed, etc. Most work centers incorporate a detailed activity tracking mechanism with associated reporting for individual agent performance and is typically rolled up to support center-level performance as well.

Functionality

Supported Business Services

(4) TAM Application Type Center Activity Management

Appears on these diagrams:

Issues

  • Application Framework 13.0 Addition

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:32