Frameworx Application: Center Productivity Management

Category: (3) TAM Application Type

Application Identifier: 5.22.2.1

Maturity Level: 4

Overview

Center Productivity Management collects metrics, productivity and resource data across all channels as well as desktop events for management reporting.

Functionality

Center Productivity Functionality includes the following:

• Center Activity Management
• Center Time Management
• Center Budget Management
• Center Quality Management

Supported Business Services

(3) TAM Application Type Center Productivity Management

Appears on these diagrams:

• 5.22.2 Center Administration
• 5.22.2.1 Center Productivity Management

is a more detailed diagram for the

• 5.22.2.1 Center Productivity Management

Issues

• Application Framework 13.0 Addition

Frameworx Domains (Horizontal)

• Customer Domain

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