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Frameworx Application: Service Performance Management

Category: (1) TAM Application Type

Application Identifier: 6.7

Maturity Level: 4

Overview

Service Performance Management Applications monitor, analyze, and report on the end-end service performance. This can include a real-time, end-to-end view to ensure that each service is functioning correctly as well as a historical view.

These applications build on the Resource Performance data and active end-end service performance test data to provide a view of a service.

These applications provide a key input to determine the Quality of Service.

Functionality

The main functions of the Service Performance Management Applications are:

  • Collection of Resource Performance Data from the Resource Management Applications (or directly in the absence of Resource Performance Management application)
  • Collection of Service Performance data through end-to-end tests done internally through the application or external Service Test applications.
  • Map the Performance data to Service Topology
  • Calculate Service related KPIs, KQIs
  • Long-term performance archive
  • Short-term performance repository
  • Input to Service planning and forecasting applications
  • Identification of Service related problems
  • Historical trending
  • Service triage / testing
  • Service Performance “dashboard”

Supported Business Services

(1) TAM Application Type Service Performance Management

Appears on these diagrams:

is a more detailed diagram for the

Frameworx Domains (Horizontal)


This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:30