Category: (2) TAM Application Type
Application Identifier: 7.12.1
Maturity Level: 4
Workforce Schedule Management applications provide the necessary functionality to manage the work schedule, appointment schedule and resource schedule of the dispatchable workforce.
Workforce Schedule Management applications provide the necessary functionality to manage the work schedule, appointment schedule and resource schedule of the dispatchable workforce. Functionality includes the ability to view availability of appropriate staff (resource schedule) as well as being able to schedule an appointment (appointment schedule) or particular work (work schedule). Division of schedules into resource, appointment, and work allows mapping the same resources to different types of work, while balancing appointments and work between several resource sources. Both viewing and scheduling may be based on availability of a collection of staff and not a specific technician, and can include external resources. Availability might be based on windows of time (i.e. - AM or PM) or a specific time.
This was created from the Frameworx 16.0 Model