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Frameworx Application: Workforce Schedule Management

Category: (2) TAM Application Type

Application Identifier: 7.12.1

Maturity Level: 4

Overview

Workforce Schedule Management applications provide the necessary functionality to manage the work schedule, appointment schedule and resource schedule of the dispatchable workforce.

Functionality

Workforce Schedule Management applications provide the necessary functionality to manage the work schedule, appointment schedule and resource schedule of the dispatchable workforce. Functionality includes the ability to view availability of appropriate staff (resource schedule) as well as being able to schedule an appointment (appointment schedule) or particular work (work schedule). Division of schedules into resource, appointment, and work allows mapping the same resources to different types of work, while balancing appointments and work between several resource sources. Both viewing and scheduling may be based on availability of a collection of staff and not a specific technician, and can include external resources. Availability might be based on windows of time (i.e. - AM or PM) or a specific time.

Supported Business Services

(2) TAM Application Type Workforce Schedule Management

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This was created from the Frameworx 16.0 Model


Created from the TM Forum Model Frameworx 16.0.0 on 6/13/2016 at 22:31