Frameworx Application: Customer SLA Collection

Category: (2) TAM Application Type

Application Identifier: 5.18.2

Maturity Level: 4

Overview

Customer SLA Collection applications provide the necessary functionality to collect information about a given SLA issue.

Functionality

Customer SLA Collection collects additional customer SLA related information from established sources, including service quality management, service performance management, service problem management, third parties, and customers.

Supported Business Services

(2) TAM Application Type Customer SLA Collection

Appears on these diagrams:

• 5.18 Customer SLA Management

Frameworx Domains (Horizontal)

• Customer Domain

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