Frameworx Application: Service Quality Management

Category: (1) TAM Application Type

Application Identifier: 6.9

Maturity Level: 4

Overview

Service Quality Management (SQM) applications are designed to allow operators to monitor and manage the levels of service they are delivering. Service quality measurements are collected and compared against established quality indicators, and the conclusions made available to interested parties.

Functionality

SQM applications are a major feed to service level agreement management applications. Key features include:

• Service Quality Model Establishment
• Service Quality Monitoring
• Service Quality Analysis
• Service Quality Reporting

Supported Business Services

(1) TAM Application Type Service Quality Management

Appears on these diagrams:

• 6. Service Management Domain
• 6.9 Service Quality Management
• Frameworx Application Diagram
• Mapping Index

is a more detailed diagram for the

• 6.9 Service Quality Management

Issues

• Service Quality Management (6.9)
• Service Quality Monitoring & Impact Analysis - Deleted (6.6)

Frameworx Domains (Horizontal)

• Service Domain

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