Category: (2) TAM Application Type
Application Identifier: 7.12.5
Maturity Level: 4
Overview
Workforce Configuration and Setup applications
provide the necessary functionality to appropriately configure the Workforce
Management application, including the setup of working areas, staff information,
activity types and related information, etc.
Functionality
Workforce Configuration and Setup applications
functionality includes:
- Classification of different types of manual
activities
- Management of the various geographical working areas
(turfs).
- Management of the dispatchable technicians, including
skill sets.
- Management of technician training and/or coordination
and interface with HR systems regarding the training.
- Management of staff availability, including vacation
time.
- Configuration of the appointment schedule.
- Forecasting the workload and respective assignable staffing
requirements on a daily, weekly, and longer period
basis.
Supported Business Services
